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DCX Podcast #2 - Evolving the Healthcare Digital Customer Experience; My Wife’s Pottery Barn Delivery Experience; Linkedin Poll of the Week; NEW: DCX Thought Leader Linkedin Profile of the week

Jul 26

Evolving the Healthcare Digital Customer Experience Watch now (30 min) | DCX Podcast #2

Jul 26

Developing your Digital CX Strategy; The 2022 State of DCX Report - Summary; Do you have a fixed mindset or a growth mindset?; DCX Thought Leader Linkedin Profile of the week

Aug 2

No One Ever Accidentally Scanned a QR Code; 7 Things I've Learned Along the Way About Digital Experience Teams; 5 Options for Enterprise Conversational AI Platforms

Jul 19

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What are your DCX Guiding Principles?; The Future Of Customer Service Is Conversation-Based; Top Reason Digital CX Programs Struggle

Jul 12

Introducing the DCX Podcast; The Frictionless Organization; DCX Summer Reading Recommendations; Poll: Organizational Structure Is Top Challenge For…

Jul 5

The Frictionless Organization Watch now (44 min) | DCX Podcast #1

Jul 5

Getting to Native - Stages of Digital Maturity; Friction in the Customer Journey - Part 2; Effortless Self-Service; Linked in Poll Results and more

Jun 28

Question for discussion: Who owns DCX in your organization?Where this discipline lives in an organization is a strong indicator of how important the company sees digital in its business plan. Where does …

Jun 21

Welcome to DCX #1; Friction in the Customer Journey; who owns DCX in your Organization; Linkedin poll results and more

Jun 21

Jun 1

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DCX

Providing inspiration, education and coaching for CX professionals around the world to create exceptional Digital Customer Experiences

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