DCX | Mark Levy | Substack

Getting to Native - Stages of Digital Maturity; Friction in the Customer Journey - Part 2; Effortless Self-Service; Linked in Poll Results and more

Question for discussion: Who owns DCX in your organization?Where this discipline lives in an organization is a strong indicator of how important the company sees digital in its business plan. Where does …

Jun 21

Welcome to DCX #1; Friction in the Customer Journey; who owns DCX in your Organization; Linkedin poll results and more

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