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DCX

Providing inspiration, education and coaching for CX professionals around the world to create exceptional Digital Customer Experiences

By Mark Levy · Launched 2 months ago
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"Really insightful digital customer experience tidbits from one of the smartest in the biz"

Jeff Matlow, By Title Only

#6 | DCX - Perspectives and insights on digital customer experienceDCX Podcast #2 - Evolving the Healthcare Digital Customer Experience; My Wife’s Pottery Barn Delivery Experience; Linkedin Poll of the Week; NEW: DCX Thought Leader Linkedin Profile of the week
Jul 26
Evolving the Healthcare Digital Customer ExperienceWatch now (30 min) | DCX Podcast #2
Jul 26
#7 | DCX - Perspectives and insights on digital customer experienceDeveloping your Digital CX Strategy; The 2022 State of DCX Report - Summary; Do you have a fixed mindset or a growth mindset?; DCX Thought Leader Linkedin Profile of the week
Aug 2
#5 | DCX - Perspectives and insights on digital customer experienceNo One Ever Accidentally Scanned a QR Code; 7 Things I've Learned Along the Way About Digital Experience Teams; 5 Options for Enterprise Conversational AI Platforms
Jul 19

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#4 | DCX - Perspectives and insights on Digital Customer ExperienceWhat are your DCX Guiding Principles?; The Future Of Customer Service Is Conversation-Based; Top Reason Digital CX Programs Struggle
Jul 12
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#3 | DCX - Perspectives and insights on digital customer experienceIntroducing the DCX Podcast; The Frictionless Organization; DCX Summer Reading Recommendations; Poll: Organizational Structure Is Top Challenge For…
Jul 5
The Frictionless OrganizationWatch now (44 min) | DCX Podcast #1
Jul 5
#2 | DCX - Perspectives and insights on digital customer experienceGetting to Native - Stages of Digital Maturity; Friction in the Customer Journey - Part 2; Effortless Self-Service; Linked in Poll Results and more
Jun 28
Question for discussion: Who owns DCX in your organization?Where this discipline lives in an organization is a strong indicator of how important the company sees digital in its business plan. Where does …
Jun 21
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#1 | DCX - Perspectives and insights on digital customer experience.Welcome to DCX #1; Friction in the Customer Journey; who owns DCX in your Organization; Linkedin poll results and more
Jun 21
Welcome to DCX! Coming soon
Jun 1
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#1 | DCX - Perspectives and insights on digital customer experience.
#7 | DCX - Perspectives and insights on digital customer experience
#3 | DCX - Perspectives and insights on digital customer experience
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DCX

DCX

Providing inspiration, education and coaching for CX professionals around the world to create exceptional Digital Customer Experiences
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