DCX - Perspectives and Insights on Digital CX | Mark Levy | Substack

DCX Podcast #6 - Driving Insights and Action in CX; Is this the Next Evolution of Digital Books?; Links to Industry news, ideas, insights, and the DCX Thought Leader Profile of the Week

Sep 27

Driving Insights and Action in CX Watch now (34 min) | DCX Podcast #6 - In this episode, I talk with Ed Murphy, Co-Founder and President, and Beth Karawan, Co-Founder and EVP of ImprintCX about CX and the Human experience.

Sep 26

5 Reasons Why All Employees Should Be On The Front Line At Least Once a Year; What Is The Ideal CX, And How To Create It; Links to Industry news, ideas, insights, and the DCX Thought Leader Profile

Oct 4

CX Foundations; Stop Selling Yourself Short; Links to Industry news, ideas, insights, and the DCX Thought Leader Linkedin Profile of the week

Sep 20

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eSIMs are Finally Going Mainstream; Linkedin DCX Poll; As a CX professional, do you ever feel stuck? Links to Industry news, ideas, insights, and the…

Sep 13

DCX Podcast #5 - Conversational AI and Customer Service; NEW - 365 Days of Accountability ebook; Links to Industry news, ideas, insights, and the DCX…

Sep 6

Conversational AI and Customer Service Watch now (30 min) | DCX Podcast #5

Sep 6

Putting The Customer Back At The Center Of Customer Experience; Links to Industry news, thought leaders, and ideas of interest; DCX Thought Leader…

Aug 30

DCX Podcast #4 - Journey Analytics and Artificial Intelligence; 10 Principles to run a kick-ass customer experience team; DCX Thought Leader Linkedin…

Aug 23

Journey Analytics and Artificial Intelligence Watch now (28 min) | DCX Podcast #4

Aug 23

Announcing The Accountability Coaching Program for DCX Executives; 5 Skills You Need for Landing a Job In DCX; Linkedin DCX Poll of the Week; DCX…

Aug 16

DCX Podcast #3 Healthcare, Retirement and the DCX; The Metaverse is the future of retail customer experience; 4 Hours a day in the Metaverse?; DCX…

Aug 9

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DCX - Perspectives and Insights on Digital CX

Providing inspiration, education, and coaching for customer-obsessed leaders.

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