Expert insight delivered directly to your inbox
Are you a customer-obsessed leader looking to make a difference for your customers and company? Unlock the knowledge to enhance your career and make an impact with digital customer experience news, tools, trends, and reports from DCX.
Who is Mark Levy?
I am a customer-obsessed nerd, passionate about Digital Customer Experience (DCX), and I want to help individuals and organizations get a greater return on their efforts.
I've been working in the CX and digital space for many years, most recently at Comcast as VP, Digital Experiences, leading a talented and dedicated team of experience professionals for the Xfinity branded consumer products and services.
In addition, as VP, Customer Experience Delivery and Operations, I led the creation of an experience quality discipline combining testing, data, analytics, and insights that guided prioritization and delivered more efficient digital customer and agent experiences, reducing operational costs and increasing transactional and employee NPS scores dramatically.
Also at Comcast, I helped launch Xfinity Mobile, recognized for its digital sales and service simplicity by customers and by ACSI, as #1 in customer satisfaction in 2021.
Prior to Comcast, I worked with senior leaders at AT&T, Jaguar/Land Rover, Cricket Wireless, Nokia, and more on digital CX strategies and apps.
My true passion is at the intersection of technology and customer experience - combining user-centric research and design with data, platforms, and tools to deliver awesome digital customer experiences.
To me, that's an experience that is available 24/7, is personalized, proactive, thoughtful, simple, seamless, requires no additional human interaction, and delivers loyal, excited customers as well as operational efficiencies and cost savings for the business.
Subscribe to get full access to the newsletter and website. Never miss an update.