An interview with Will Thiel, the founder and lead product architect of Pointillist the customer journey analytics and orchestration SAAS tool. Pointillist was recently acquired by Genesys, the global leader in cloud customer experience and contact center solutions. Will has been at the forefront of bringing AI and machine learning into the customer exp…
Watch with a 7-day free trial
Subscribe to DCX - Perspectives and Insights on Digital CX to watch this video and get 7 days of free access to the full post archives.