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Moving Beyond Surveys with Predictive CX Analytics

DCX Podcast #8

Welcome to the DCX podcast where I interview leaders in the customer experience base about how digital is changing the landscape, and how you can leverage these changes for success in your business.

Today I'll be talking with Richard Owen, the founder of OCX Cognition, a predictive CX analytics software company. Richard was part of the original team that…

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DCX - Perspectives and Insights on Digital CX
DCX - Perspectives and Insights on Digital CX
Authors
Mark Levy