#30 | DCX - Perspectives and insights on digital customer experience
digitalcx.substack.com
From Jr. Manager to CX Leader: A 5-Step Action Plan; Your most unhappy customers are your greatest source of learning; Links to Industry news, ideas, insights, and the DCX Thought Leader of the week
#30 | DCX - Perspectives and insights on digital customer experience
#30 | DCX - Perspectives and insights on…
#30 | DCX - Perspectives and insights on digital customer experience
From Jr. Manager to CX Leader: A 5-Step Action Plan; Your most unhappy customers are your greatest source of learning; Links to Industry news, ideas, insights, and the DCX Thought Leader of the week