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Hey there, fellow customer experience nerds!

I'm a total geek when it comes to Digital Customer Experience (DCX), and my mission in life is to help people and businesses absolutely crush it in this space.

I've been neck-deep in the CX and digital world for what feels like forever, and most recently, I had the privilege of leading a team of rockstar experience professionals at Comcast. We were all about making the Xfinity consumer products and services the best they could possibly be.

But that's not all! I also spearheaded the creation of a customer experience quality dream team that combined testing, data, analytics, and insights. We used all of that to guide prioritization and make digital customer and agent experiences so efficient, it would make your head spin. The result? We slashed operational costs and sent our transactional and employee NPS scores through the roof!

Oh, and I can't forget about Xfinity Mobile! I helped launch that bad boy, and customers and ACSI couldn't get enough of its digital sales and service simplicity. In fact, it nabbed the #1 spot in customer satisfaction in 2021. How cool is that?

Before my Comcast days, I worked with some seriously impressive folks at places like AT&T, Jaguar/Land Rover, Cricket Wireless, and Nokia, helping them level up their digital CX strategies and apps.

But here's the thing: my true passion lies at the sweet spot where technology and customer experience collide. I'm all about taking user-centric research and design and mashing it up with data, platforms, and tools to create digital customer experiences that'll blow your mind.

In my book, the perfect experience is available around the clock, feels like it was made just for you, is always one step ahead, keeps things simple and seamless, and doesn't need any extra human intervention. The end result? Customers who are so loyal and excited can't stop raving about you, plus a business that's running like a well-oiled machine, saving cash left and right.

So, if you're ready to geek out with me and take your DCX to the next level, let's do this!

Mark Levy | LinkedIn

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Building great digital customer experiences is my passion. Former Comcast VP, Digital Experiences. Senior strategy consultant to many Fortune 500 companies and startups.