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#7 | DCX - Perspectives and insights on digital customer experience
Developing your Digital CX Strategy; The 2022 State of DCX Report - Summary; Do you have a fixed mindset or a growth mindset?; DCX Thought Leader…
Mark Levy
Aug 2
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#7 | DCX - Perspectives and insights on digital customer experience
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#6 | DCX - Perspectives and insights on digital customer experience
DCX Podcast #2 - Evolving the Healthcare Digital Customer Experience; My Wife’s Pottery Barn Delivery Experience; Linkedin Poll of the Week; NEW: DCX…
Mark Levy
Jul 26
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#6 | DCX - Perspectives and insights on digital customer experience
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Evolving the Healthcare Digital Customer Experience
Watch now (30 min) | DCX Podcast #2
Mark Levy
Jul 26
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Evolving the Healthcare Digital Customer Experience
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#5 | DCX - Perspectives and insights on digital customer experience
No One Ever Accidentally Scanned a QR Code; 7 Things I've Learned Along the Way About Digital Experience Teams; 5 Options for Enterprise Conversational…
Mark Levy
Jul 19
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#5 | DCX - Perspectives and insights on digital customer experience
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#4 | DCX - Perspectives and insights on Digital Customer Experience
What are your DCX Guiding Principles?; The Future Of Customer Service Is Conversation-Based; Top Reason Digital CX Programs Struggle
Mark Levy
Jul 12
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#4 | DCX - Perspectives and insights on Digital Customer Experience
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#3 | DCX - Perspectives and insights on digital customer experience
Introducing the DCX Podcast; The Frictionless Organization; DCX Summer Reading Recommendations; Poll: Organizational Structure Is Top Challenge For…
Mark Levy
Jul 5
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#3 | DCX - Perspectives and insights on digital customer experience
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The Frictionless Organization
Watch now (44 min) | DCX Podcast #1
Mark Levy
Jul 5
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The Frictionless Organization
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#2 | DCX - Perspectives and insights on digital customer experience
Getting to Native - Stages of Digital Maturity; Friction in the Customer Journey - Part 2; Effortless Self-Service; Linked in Poll Results and more
Mark Levy
Jun 28
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#2 | DCX - Perspectives and insights on digital customer experience
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Question for discussion: Who owns DCX in your organization?
Where this discipline lives in an organization is a strong indicator of how important the company sees digital in its business plan. Where does …
Mark Levy
Jun 21
1
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Question for discussion: Who owns DCX in your organization?
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#1 | DCX - Perspectives and insights on digital customer experience.
Welcome to DCX #1; Friction in the Customer Journey; who owns DCX in your Organization; Linkedin poll results and more
Mark Levy
Jun 21
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#1 | DCX - Perspectives and insights on digital customer experience.
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Welcome to DCX!
Coming soon
Mark Levy
Jun 1
3
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Welcome to DCX!
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