DCX - Perspectives and Insights on Digital CX
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#96 | The Hulu Hullabaloo
A Cautionary Tale of Friction in Customer Experience
Apr 16
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Mark Levy
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#96 | The Hulu Hullabaloo
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#95 | DCX - Perspectives and insights on digital customer experience
Walking The Personalization Tightrope | Four Uniquely Powerful CX Frameworks | DCX Poll | Links to Industry news, ideas and insights | DCX Thought…
Apr 9
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Mark Levy
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#95 | DCX - Perspectives and insights on digital customer experience
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#94 | DCX - Perspectives and insights on digital customer experience
The Secret to Customer-Centricity? It's All in Your Corporate Culture | The Ultimate Culture Blueprint | DCX Poll | Links to Industry news, ideas and…
Apr 2
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Mark Levy
2
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#94 | DCX - Perspectives and insights on digital customer experience
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March 2024
#93 | DCX - Perspectives and insights on digital customer experience
Supercharge Your CX with AI | Getting to Know AI Technologies for CX | DCX Poll | Links to Industry news, ideas and insights | DCX Thought Leader…
Mar 26
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Mark Levy
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#93 | DCX - Perspectives and insights on digital customer experience
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#92 | DCX - Perspectives and insights on digital customer experience
Analyzing Your CX Maturity | The Crucial Role of CX Leadership at Every Maturity Stage | DCX Poll | Links to Industry news, ideas and insights | DCX…
Mar 19
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Mark Levy
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#92 | DCX - Perspectives and insights on digital customer experience
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#91 | DCX - Perspectives and insights on digital customer experience
The Future Belongs to Connected Experiences | Five Strategies for Attracting CX Leaders to Your Small Conference | DCX Poll | Links to Industry news …
Mar 12
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Mark Levy
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#91 | DCX - Perspectives and insights on digital customer experience
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#90 | DCX - Perspectives and insights on digital customer experience
CX Councils - Collaboration for Customer Experience Domination | Is Your Business Ready for a CX Council? | DCX Poll | Links to Industry news | DCX…
Mar 5
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Mark Levy
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#90 | DCX - Perspectives and insights on digital customer experience
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February 2024
#89 | DCX - Perspectives and insights on digital customer experience
Why Companies Keep Failing Their Customers (And How to Fix It); Unlocking the Power of Delegation for Stronger CX; DCX Poll; Links to Industry news and…
Feb 27
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Mark Levy
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#89 | DCX - Perspectives and insights on digital customer experience
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#88 | DCX - Perspectives and insights on digital customer experience
Government Experience (GX) Comes of Age; DCX Podcast #13 - Local GX Efforts - Working Out Loud; Government Experience Explained; Links to Industry news…
Feb 20
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Mark Levy
2
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#88 | DCX - Perspectives and insights on digital customer experience
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#87 | DCX - Perspectives and insights on digital customer experience
Beyond the Rectangle: A Glimpse of the Screenless Future; Dive Into Screenless CX: 3 Tips to Begin; DCX Poll; Links to Industry news and the DCX Thought…
Feb 13
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Mark Levy
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#87 | DCX - Perspectives and insights on digital customer experience
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#86 | DCX - Perspectives and insights on digital customer experience
The Five Laws of Stratospheric CX Success; Applying the Laws in Your Day to Day; DCX Poll; Links to Industry news and the DCX Thought Leader Profile of…
Feb 6
2
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#86 | DCX - Perspectives and insights on digital customer experience
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January 2024
#85 | DCX - Perspectives and insights on digital customer experience
Value-Driven CX Strategies; The Power of Proactivity; DCX Poll; Links to Industry news and the DCX Thought Leader Profile of the Week
Jan 30
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Mark Levy
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#85 | DCX - Perspectives and insights on digital customer experience
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