DCX - Perspectives and Insights on Digital CX

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#67 | DCX - Perspectives and insights on digital customer experience
Customer Loyalty: Navigating the Waters of Instant Gratification; Leveraging Data for Decision; Links to Industry news and the DCX Thought Leader…
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Mark Levy
#66 | DCX - Perspectives and insights on digital customer experience
Master the Art of Prioritizing in the Fast-Paced World of CX; Mindset: The CX Game-Changer; How Professionals Fell in Love with CX;Links to Industry…
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Mark Levy
#65 | DCX - Perspectives and insights on digital customer experience
The Privilege of Being a CX Professional; A Restoration of Trust; Poll: Is CX ROI Real?; Links to Industry news and the DCX Thought Leader Profile of…
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Mark Levy
#64 | DCX - Perspectives and insights on digital customer experience
Alignment and Accountability: Keys to CX Success; Discover the Secret to Starbucks' Success; Basic, Surprise & Delight, or Both?; Links to Industry news…
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Mark Levy
August 2023
#63 | DCX - Perspectives and insights on digital customer experience
Back to Basics - A Blueprint for Starting a CX Program; Where Should CX Investment Go First?; Links to Industry news and the DCX Thought Leader Profile…
#62 | DCX - Perspectives and insights on digital customer experience
Are You Ready for Machine Customers? 20 Companies Building the Autonomous Future; Links to Industry news and the DCX Thought Leader Profile of the Week
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Mark Levy
#61 | DCX - Perspectives and insights on digital customer experience
A Talk with Megan Burns; Turning Negative Feedback into Powerful Growth; How Do You Define Customer Loyalty Program Success? Links to Industry news and…
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Mark Levy
#60 | DCX - Perspectives and insights on digital customer experience
Journey Mapping is a Trip; A Quick Dive into The Ritz-Carlton's Gold Standard of Customer Experience; Links to Industry news and the Thought Leader…
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Mark Levy
#59 | DCX - Perspectives and insights on digital customer experience
Creating an Unforgettable CX: Start, Stop, Continue; Beyond Digital Transformation: The Critical Role of Empathy in CX; Links to Industry news and the…
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Mark Levy
July 2023
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