DCX - Perspectives and Insights on Digital CX

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DCX # 122 | 9 CX Myths We Need to Bury for Good

Outdated CX advice can lead to frustrated employees and dissatisfied customers. It's time to rewrite the rules, ditch unrealistic expectations, and foster genuine connections.
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DCX - Perspectives and Insights on Digital CX
DCX - Perspectives and Insights on Digital CX
Inspiration, education, and coaching for customer-obsessed leaders. Read by 1K+ executives and leaders at Microsoft, Frontier Communications, Humana, Genesys, JPMC, and many more.

DCX Links

View all
DCX Links | October 13, 2024
From T-Mobile’s bold move to redefine CX with OpenAI to a fresh look at privacy expectations...This Week's DCX Hot Takes!
 • 
Mark Levy
DCX Links | October 6, 2024
From Rethinking CX Management to A Conversation with Your Future You...This Week's DCX Hot Takes!
 • 
Mark Levy
DCX Links | September 29, 2024
From AI cashiers in Moscow's metro to Meta's AI and AR Ambitions...This Week's DCX Hot Takes!
 • 
Mark Levy
DCX Links | September 22, 2024
From Starbuck's New Employee Emplowerment Plan to Two Sides of the Experience Economy and Some Inspiring Words From Brene Brown...This Week's DCX Hot…
 • 
Mark Levy
DCX Links | September 15, 2024
From AI Audio Magic to My Go-To CX Newsletters and Real Goods in the Metaverse...This Week's DCX Hot Takes!
 • 
Mark Levy
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